The positive experience of online mediation made us consider the necessity to establish an appropriate service for wide application.
The online mediation is a promising and effective method, that enables to quickly resolve disputes. It can significantly reduce expences and time, which is especially important if the participants are at a remote distance from each other. The project is based on the experience of dozens mediation sessions.
In order to begin the mediation procedure, send us your email to indicate the gist of the problem, contact information of the other party or several parties. Depending on the specific subject matter, we choose the most suitable mediator in a particular field, as well as the language of the parties. The mediator uses the information provided by the customer to contact the other party and invite it to participate in the mediation procedure. It is a voluntary process, based on mutual compromise. When the parties are ready to solve the dispute with mediation, they shall agree on the rules (terms, conditions) they are required to follow in the future. The mediator shall verify the documents submitted by the participants. Each party can stop the procedure at any stage, without explaning a cause. In addition, mediator may terminate the process any time, if in his/her opinion the mediation procedure will cause damage to one or both parties.